WildTornado Casino - Player's struggling to close her account.

I have repeatedly asked that my account be closed. I have emailed them several times and they will not get back to me. When I go to chat I get harassed again and again. They say I cannot close my account without telling them why. IN SO MANY WORDS. I told Oscar the manager. I emailed support several times they never get back to me. By law I do not have to say why. I did though and am not going through it again. I should be able to close my own account as you can on other sites.

Dear ellehealy27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the casino has the full right to request such information and it is really important for casinos to know the reason why players want to close their accounts. Casinos do this mostly to separate players who have gambling problems from the rest as casinos use different tools to close their accounts and protect them from spending more money.

I can only recommend that you fully cooperate with the casino and provide the required information as soon as possible if you truly wish to close your account.

Thank you for your understanding.

Best regards,

Kristina

Can you not read? I did fully comply.I told Oscar the manager in chat .I have a video and pictures if that chat. So how many times do I have to email support? I want my account closed now.

They are still playing around and sent me an email stating my email is incorrect? Yet I replied on the one they wrote me on.this has got to stop.mind games messing around I want my account closed NOW

I am tired of this every excuse possible I have over 12 replies to them and they still will not close my account. first they needed a reason I gave them one and then two more times asked. then it was my email because my maiden name was attached. now it is because there is a period (.) after my first name and they say it doesnt match my account.YET I have replied over 12 times and sent pictures I replied from the same email that they sent. THIS IS REDICULOUS! I WANT MY ACCOUNT CLOSED

Close my account

. These people are incompetent at wild tornado support.Close my account enough is enough.

Thank you very much for your reply, ellehealy27. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear ellehealy27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

F*CK OFF

Gladly. Since it seems that you are not interested in proceeding with this complaint, I will now close this complaint.

Furthermore, I have to warn you that this kind of language, won’t be tolerated, and one more attempt to verbally attack or intimidate any Casino.Guru professionals will lead to your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behavior.