Shuffle Casino - Player faces withdrawal issues and blocked support.

When I played at shuffle casino, I made sure to check carefully to make sure I wasn't violating any of the terms and conditions.

At that time, I was lucky enough to win and requested a withdrawal.

After that, when I tried to withdraw money on March 16th, it was not accepted, and in the end, the chat was blocked and support did not respond.

The casino is clearly breaking the rules as they even took the money that was deposited.

If this is not addressed, it is simply fraud and theft.

I hope that a sincere response will be made so that the number of victims does not increase.

Dear RYUKI,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal at Shuffle Casino.

To assist you better, I would like to ask a few important questions to clarify the situation:

• Were there any notifications or messages from the casino regarding the status of your withdrawal?
• Have you received any communication from the casino after your withdrawal request was rejected? If so, could you please share it? My email address is veronika.f@casino.guru.
• Did you play with or without a bonus?
• Have you passed the full KYC verification?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear RYUKI,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.