Dear Mporosky,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you're facing with your payment — I understand how frustrating these situations can be. To better understand what’s going on and to assist you as effectively as possible, could you please clarify the following:
- When was the last time you communicated with the casino regarding the delay?
- Is your account already fully verified?
- Have you successfully withdrawn any funds from this casino in the past?
- What is the current status of your withdrawal request?
- Were your winnings accumulated while playing with a bonus? If so, could you please send me a screenshot or a link to the bonus?
Thank you in advance for taking the time to answer these questions. I hope we’ll be able to move forward and help you resolve this issue as soon as possible.
Best regards,
Veronika
Dear Mporosky,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you're facing with your payment — I understand how frustrating these situations can be. To better understand what’s going on and to assist you as effectively as possible, could you please clarify the following:
- When was the last time you communicated with the casino regarding the delay?
- Is your account already fully verified?
- Have you successfully withdrawn any funds from this casino in the past?
- What is the current status of your withdrawal request?
- Were your winnings accumulated while playing with a bonus? If so, could you please send me a screenshot or a link to the bonus?
Thank you in advance for taking the time to answer these questions. I hope we’ll be able to move forward and help you resolve this issue as soon as possible.
Best regards,
Veronika
Edited by a Casino Guru admin