Wild Tokyo Casino - Player's confirmed verification delays withdrawal.

Good day, I have completed all the necessary verifications and yet there is still no response, and I need to withdraw my funds.

They are not updating me on the situation, despite having submitted

Identity Document

Selfie

Bank Statement

Two Credit Cards, which seems sufficient to approve withdrawals, right?

Please help, thank you

Dear elisateo921,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise when exactly did you send the last of the requested documents?
• Have you provided all the required documents as soon as possible and in the correct format?
• When was the last time you were in contact with the casino and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hi dear, I uploaded everything to the site and wrote to the email kyc@wildtokyo.com , pointing out that they need to start approving my payments.

Among other things, I also reattached the last of the documents requested via email so that there were no doubts.

I understand everything but to deposit no problem to collect a slaughterhouse.

It doesn't seem fair to us players

The last contact was yesterday when I sent the email back and didn't receive a response

Hi, now they have asked me twice for the screenshot of my banking profile which I had already sent yesterday.

Every time there is a different one and frankly I need to start withdrawing my money

Hi elisateo921,

Thank you for bringing this to our attention, and we appreciate your patience.

We understand the importance of a smooth withdrawal process and sincerely apologize for any inconvenience caused. After reviewing your account, we are pleased to inform you that your verification process was successfully completed. Our KYC team has dispatched a confirmation email to you.

Should you have any inquiries or concerns, our customer support team is readily available to assist you.

Best regards,

Wild Tokyo Casino Representative

Ok before resolving the case I'm waiting for all the sums to be deposited into my account thanks

Dear elisateo921, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear elisateo921,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Tomas I'm still waiting for all the payments the first ones have been processed and credited

Could you please post screenshots of your withdrawal request from the transaction history found in your casino account?

I'll await your reply.

Dear elisateo921,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.