The player from Italy had his account at Tokyo Wild Casino blocked after he accidentally entered the wrong address and birthdate. Despite sending documents such as passport selfies and proof of residence, the casino did not update the details and blocked his account. He requested his balance and winnings. The issue was resolved when it was confirmed that the player received his payments, and the complaint was marked as 'resolved' in the system.
Wild Tokyo Casino - Player’s account has been blocked due to incorrect information.
Amount: €766
Wild Tokyo Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Wild Tokyo Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
