Dear marcosalute92,
Firstly, big congratulations on successfully completing the account verification process! We're delighted to have you as part of the Wild Tokyo family.
Regarding the bonus rules violation, we acknowledge that there were instances where the maximum bet of €5 was exceeded. However, we understand that these were unintentional mistakes, and considering your loyalty as a customer, our team has decided to overlook this issue.
We're pleased to inform you that your first withdrawal is scheduled for today. You will receive a confirmation email from our Finance department during their working hours, which are from 9 AM to 6 PM UTC+2.
If you have any further questions or concerns, feel free to reach out via Live Chat or Email.
Best regards,
Wild Tokyo Casino Representative
Dear marcosalute92,
Firstly, big congratulations on successfully completing the account verification process! We're delighted to have you as part of the Wild Tokyo family.
Regarding the bonus rules violation, we acknowledge that there were instances where the maximum bet of €5 was exceeded. However, we understand that these were unintentional mistakes, and considering your loyalty as a customer, our team has decided to overlook this issue.
We're pleased to inform you that your first withdrawal is scheduled for today. You will receive a confirmation email from our Finance department during their working hours, which are from 9 AM to 6 PM UTC+2.
If you have any further questions or concerns, feel free to reach out via Live Chat or Email.
Best regards,
Wild Tokyo Casino Representative