HomeComplaintsWild Pharao Casino - The player struggles to withdraw.

Wild Pharao Casino - The player struggles to withdraw.

Black points: 40

Amount: €90

Wild Pharao Casino
Safety Index:Very low
Submitted: 03 Jun 2022 | Unresolved : 29 Jun 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player struggles to withdraw for unknown reason. The complaint was closed as unresolved as the casino has no reaction policy.

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2 years ago
Translation

Please help me with my withdrawal of 90 euros from this casino

Automatic translation:
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2 years ago

Hello Melinaki,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please elaborate your issue as it is not entirely clear what is your issue.

We would require more detailed information in order to help you out.

Looking forward to your answer.

Regards,

Nick

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2 years ago

Dear Melinaki,


Can you please provide us with your username (player ID) in Wildpharao?


Thanks in advance and best regards,

Wildpharao Support Team

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2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Hello Melinaki,

Could you please advise if there was any update regarding the withdrawal? Did the casino get in touch with you?

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2 years ago
Translation

No I did not have any information, they never reply to emails and chat are rude and just close it

Automatic translation:
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2 years ago

Dear Wild Pharao Casino,

Could you identify the player by his username? Can you please advise what is the issue with his withdrawal?

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2 years ago

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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2 years ago
Translation

Please .. Help me with the withdrawal

Automatic translation:
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2 years ago

Dear Melinaki,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

Edited by a Casino Guru admin
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