The player's withdrawal is delayed for over a month. Unfortunately, we were not able to contact the casino and closed this complaint as "unresolved".
Wild Pharao Casino - The player's withdrawal is delayed.
Black points: 503
Amount: €4,900
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
I have 6 payouts in the queue where they have been transferred almost daily for a long time when I ask in the chat. the payouts were 2.5.22 (800 euros), 5.5.22 (700 euros), 11.5.22 (1000 euros),
6/15/22 (1000 euros), again 6/15/22 (1000 euros)
and 16.6.22 (400 euros) the total is 4,900 euros that have not yet been transferred to me and in the live chat it only says that it has been transferred or they are not responsible for it. by email there is no answer for 5 weeks I've already written 5,6,7 emails but nothing came back
Automatic translation:
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2 years ago
Hello tcblackhunter,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
hello not vulkan casin but WildPharao I have the problem with outstanding payments
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2 years ago
Translation
evening,
It's been a few months since the verification and payments have already been made and credited to my bank account, so that shouldn't be the reason.
yes, I have the winnings with real money and the bonus written for it. I've had it paid out before and it was always paid out and the outstanding payments have already been paid out according to the history but just haven't arrived in my bank account.
I spoke to the live chat about the outstanding payments for the last time 2 days ago and at first they said they can't do anything because they have nothing to do with payments, but then they said they would pass it on to check what's going on, but they answer I've been getting what's going on every time I ask for 6.7 weeks. hope you can help me and get WildPharao to finally pay out the money. thank you in advance for your time and effort
Automatic translation:
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2 years ago
Thank you tcblackhunter for all the information. Can you please forward some screenshots of the payouts as proof in case we would need to argue with the casino? Please send it to nikolas.b@casino.guru.
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2 years ago
Translation
good day,
email with screenshots has just been sent. I hope that's enough for them to do something. thanks in advance
Automatic translation:
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2 years ago
Thank you tcblackhunter for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hi tcblackhunter,
I've just reviewed your case and fully understand your concerns. I will contact the casino to try to help you with this issue.
I'd like to invite a representative from WildPharao casino to join this conversation and take part in the resolution of this complaint. Could you please provide more information regarding the reasons for the several withdrawal requests being delayed? I can see from the screenshots sent by the player that the requests were processed, could you please check it from your side and explain to us why the winnings aren't still paid out to the player?
Regards,
Natalia
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Hi tcblackhunter,
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
Regards,
Natalia
