The player from Germany has requested two withdrawal one week prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Wild Pharao Casino - Player’s withdrawals have been delayed.
Black points: 121
Amount: €1,800
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi
I submitted the withdrawal on 7/2/22.
Played with bonus successfully implemented, then made payment.
On 7/4/22 the processing was set to Processed and no payment has come into my bank account yet.
Reported in live chat and quite rude and rude. Not at all available via email. I think it's pretty bad that it takes so long to transfer payments. I always played the same thing to convert the bonus money.
I don't have problems like this at any other casino. It's just a cheek of wildpharao to simply put the money on processing where nothing moves.
I have attached an attachment.
I'm hoping with your help to get this paid out as soon as possible this week.
LG nadine
Automatic translation:
Public
Public
2 years ago
Dear 20rambo,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawals and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and genuinely hope that your winnings will be sent to you eventually.
Could you please advise if you have withdrawn any winnings from this casino in the past?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Good day
Thanks for the feedback.
I've had something paid out before, but it's been a while. Was pretty quick too.
When it comes to live support, I'm only approached aggressively, which isn't the best way either.
I ask for quick completion.
In any case, I will not continue to play at this casino.
Especially since the money was supposedly paid out, I haven't received anything until today.
It is best to close the casino.
I don't know this, at other casinos I always had my money in my account two days later.
Kind regards
Nadine
Automatic translation:
Public
Public
2 years ago
Translation
How are you doing now? Please contact this casino.
LG nadine
Automatic translation:
Public
Public
2 years ago
Dear 20rambo,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
