The player from Germany has requested a withdrawal two weeks ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €400
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Ladies and gentlemen.
I have a problem with wildpharao casino
They don't want to pay out my winnings, I've been waiting for over 2 weeks, I've contacted them several times. They paid me the first prize but not the second one yet. On 03/19/22 I won and received 400 euros. The on 03/22/22. I'm also missing 400 euros please help. My evidence here in screenshots photo proves it.
Please contact
Kind regards
Bayram 
Automatic translation:
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2 years ago
Dear Bayram74,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Which payment method you have opted for?
Do I understand correctly that you have accumulated your winnings with a Free/No Deposit bonus solely?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Yes, you understood me correctly, dear Petronela , I received the first payout on my bank account on 03/28/22. But the second one is still open and I've been waiting for it for over 15 days, unfortunately nothing has arrived yet
. I also did the KYC verification. I took screenshots of every conversation with them.Kind regards
Bayram74
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2 years ago
Translation
Dear Petronela , I have received the payment to my account, thank you very much for your support. I wish you a happy Easter
Kind regards
Bayram74
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Bayram74, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Happy Easter to you too.
Best regards,
Petronela
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