The player from Germany has requested withdrawal a month ago. Unfortunately, it has not been received yet. Player stopped responding.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €501
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Good day everybody,
I would like to pay out an amount of 501 euros since 2/6/22. I have fully verified my account (it says so when I log in).
After 14 days and a number of questions that came to nothing, I canceled and entered the payment again. I thought maybe things would move forward then.
Unfortunately, no. I didn't get a single reply to my emails to payments@wildpharao.com or info@wildpharao. Not even an information nothing.
The live chat constantly refers me to payments@wildpharao.com. But even if I tell the chat that no one answers me, it is simply closed.
I ask for support.
Automatic translation:
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2 years ago
Dear lilmiss262,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
The first payment should be made by 06.06.02.22. The status remained unchanged. I didn't get any replies via email or chat. 14 days long.
Then I canceled and re-entered the payout with the same details. Same problem again - today is day 12. I don't get the money and no response to emails to payments@wildpharao.com and the live chats just shut down.
I don't even get a reason for delaying anything. I will not be spoken to.
Theoretically I've been waiting since 2/6/22 and no response since 2/6/22 as well.
Automatic translation:
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2 years ago
Thank you very much, lilmiss262, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello lilmiss262,
I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
Translation
Thanks very much. I would also like to know what the problem is and why I have not been answered for 1 month.
Thanks Viliam🙂
Automatic translation:
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2 years ago
Translation
The status is still the same. 15 days now.
The live chat cannot help me, I should write an email to
payments@wildpharao.com.
I never got an answer there. When I report this to LiveChat, they just say LiveChat is not responsible.
The same sentences are always spoken as with a robot.
"I WILL INFORM THE MANAGER"
"PAYMENT WILL BE SOON"
"LIVECHAT NOT RESPONSIBLE"
Customer friendly right?
Automatic translation:
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2 years ago
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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