The player from Germany is dissatisfied with the withdrawal process. The casino responded that payment had been sent, but then there were further delays. The player eventulally received their payment and the issue was resolved.
Wild Pharao Casino - Player's withdrawal has been delayed.
Amount: €942
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi there,
I have been KYC verified for 3 months and have already received payouts from the casino.
Now I've been waiting for a payout for exactly one month:
2022-01-28
The casino does not respond to email inquiries. The support is unable to act.
Automatic translation:
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2 years ago
Dear Matthias,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Which payment method to withdraw your winnings have you opted for? I see that you had one complaint in the past regarding the same issue. Did you use the same payment method as previously?
Could you advise whether you have accumulated your winnings with or without an active bonus?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hi there,
I have decided to pay by bank. At that time there were problems with the payout via mifinity, which is why I chose a different method this time. But this had worked before and no bonuses were active.
Mfg Matthias
Automatic translation:
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2 years ago
Thank you for your reply, Matthias. Could you please advise what is the current status of your withdrawal? Is it marked as processed or pending?
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2 years ago
Thank you very much Matthias for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Matthias,
I have reviewed your case and understand the situation. I will now contact the casino to see if I can help.
We would like to invite Wild Pharao Casino to join the conversation and aid in the resolution of this complaint.
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2 years ago
We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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2 years ago
Thank you very much Wild Pharao Casino.
Dear Matthias,
Please keep us updated and let us know when you receive your payment.
Kind regards,
Adam
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2 years ago
Translation
Hi there,
the payout is confirmed on the Wildppharao page. However, I have not received any money into my account yet.
Automatic translation:
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2 years ago
Hello Matthias,
Thank you for the update, please do continue to keep us abreast of any developments.
Kind regards,
Adam
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2 years ago
Translation
I haven't received any payment yet. The chat gives the following answer...
Automatic translation:
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2 years ago
Dear Matthias,
Thank you for letting us know about your problem. Can you please provide us with your username (player ID) in Wildpharao?
Thanks in advance and best regards,
Wildpharao Support Team
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2 years ago
Translation
Hi there,
the money arrived yesterday. (15 days after confirmation). But ok, so the issue is solved.
Many thanks for the help.
Edited
Automatic translation:
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2 years ago
Dear Matthias,
I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Adam
