Anadol24 Casino - Player experiences false advertising with the casino.

Avoid- FALSE ADVERTISING

I sign up to this casino and this casino offers wager free no deposit spins on their webpage(not from another affiliate page their actual game site) they said because my account doesn’t have a tag for it I don’t qualify for it. I told them that shouldn’t matter as I applied from their site and it’s offered on their site and support kept saying there is no tag I’m don’t get it and won’t investigate why or try to fix it. I only just sign up and I claimed an offer which is offered from their page and if you can’t give it to people then this is false advertising!

do not sign up with this casino,

you can barely find anything about this casino

wouldn’t recommend it, if I had trouble with just trying to claim a bonus that they offer on their site and they can’t even provide this, I will assume they would have problems with everything else with this casino!

I have proof it’s on their webpage they offer it.

Dear chichi027,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Anadol24 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain what it means to have a 'tag'? Did the casino explain it to you?
• Could you please share your communication with the casino regarding the issue?
• Have you made any deposits in the casino?
• Have you completed account verification in the casino?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have no idea what it means, they won’t explain and help. I’ve attached what I have. I just signed up and haven’t made a deposit yet. Verified email no id yet as I only signed up and ran into this problem and it doesn’t say it requires full verification to claim or they haven’t mentioned either 

Thanks for your reply.

I completely comprehend and acknowledge that this situation is less than ideal. However, our focus is on cases where the casino wrongly credited players with bonuses and subsequently denied their winnings. If the casino declines to grant bonuses to its players, we are unable to compel them to do so and must accept that the offer was initially extended but not fulfilled. Which means we cannot take further action.

I wish I could be of more help. I’m sorry we couldn’t help you resolve this case, but please do not hesitate to contact us if you run into issues with any online casino in the future. For the abovementioned reasons, I will now close this complaint. Thank you for your understanding.