The player from Germany has requested a withdrawal two weeks ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
On 01/11/22 I was told that it would be transferred and that it would take 2 to 3 working days for the transfer to date I have not received the money. I won 2000 euros 1000 euros were paid to me in December the other 1000 euros still not the support said I should write an email I did that but I get no answer from them
Automatic translation:
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2 years ago
Dear flanders,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
This was sent to me on 01/11/22
Dear User, we are happy to confirm that your withdrawal was accepted.
Depending on the Withdrawal Method it might take up to 2-3 Business days until you receive it.
yours
- I've asked a few times why I still haven't received the money, unfortunately there's no answer
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2 years ago
Translation
The first request was 12/17 because the money was in my account on 12/23. The next request was then processed on January 11th, unfortunately the money has still not been transferred after almost 2 weeks, so I am contacting you and hope you can help me further
Automatic translation:
Public
Public
2 years ago
Translation
Money arrived today, now I have a guilty conscience that I complained. The drawback is that they are unfortunately only paid out 1000 euros per week.
I wish you a nice day
Automatic translation:
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2 years ago
Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, flanders, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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