The player from Germany has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 49
Amount: €500
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Dear Casino Guru Team,
I applied for a payout of €500 from Wildpharao on August 6th, 2022. This payout was also confirmed to me on the same day (see attachment). So four weeks later, I still can't post any money. The live chat points to payments@wildpharao.com and every time says you forward it to payments as well. I have already sent several emails to payments@wildpharao.com and never received a reply. I have already made several withdrawals at Wildpharao and they always took a long time, but I find four weeks to be much too long.
My credit resulted from a cashback amount of €10 that I received on June 6th, 2022 (see attachment). According to the support, the cashback amount must be wagered 10 times (€100). Of course I did that and ended up with a credit of €700, but since you can only withdraw 50 times the amount of the cashback, the rest was forfeited.
Automatic translation:
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2 years ago
Dear R1CH1C0,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern.
I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it. I genuinely hope that your winnings will be sent to you eventually.
Could you please advise if you have received any winnings from this casino in the past?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
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2 years ago
Translation
Yes, I have had payouts in the past and they have also taken forever, but this time it is taking too long for me.
Kind regards
Automatic translation:
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2 years ago
Dear R1CH1C0,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
