The player from Austria has requested two withdrawals three weeks ago. One of them was received already, another one is still pending since. We rejected the complaint because the player didn't respond to our messages and questions.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I won 2000 euros at WildPharao because the payout limit was 1000 euros, I requested it twice, the first amount was in my account in just under 2 weeks and the 2nd amount has been outstanding for over 3 weeks now. Live support reminds me imma they will forward it to the accounting department and nothing happens and if I write an email directly I don't get an answer I just think it's a pity I like to play and also like to make deposits and that's why I would like it if I win it then, of course, reliably on account is and will not be held out and get no answer LG hope someone can help me
Automatic translation:
Public
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2 years ago
Dear Kornevile10,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Much likely it is caused by the fact that the second withdrawal starts being processed only after the first withdrawal is successfully received.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Hello Kornevile10,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.
Best regards,
WildPharao Support Team
