Wild.io Casino - Player's account balance disappeared.

I was in the middle of playing XY, was placing a $4 bet with $54 in my account then i was kicked out of the game and when i came back and tried to place another $4 i couldn-t because my account was now $0. I have screenshots of my account bets/transactions and you can add them up and see where i should have $54 but instead am credited with nothing. I contacted customer service and was told that the problem was "out of her training" and told to email support@wild.io which i did with no response.

Dear arkanevickers,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild.io Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how have you been a player of the casino? 

How did you learn about your account being blocked? 

What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports) 

Did you achieve your winnings with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear arkanevickers,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.