Wild.io Casino - Player has experienced technical glitch.

Good day, I had a profit of 0.097btc, which is $2100, however, the profit was not transferred to me, after that I complained and after a few days the game provider contacted me and returned the profit to me, the reason was that the bonus was stuck in the game, so it is the provider's problem or casino and they should bear the responsibility and not me, right? That's why they returned 0.097btc to my account with the reasoning that I have to wager 5x, which is a lot for that figure, right? I told them that I don't want that, where are my they said it's as a sign of gratitude we can't give you the full amount. in the end I managed to withdraw 0.057btc so they shortened my winnings by 0.04btc... all that would be fine if it was my mistake but the mistake wasn't mine and because that's why I want to be paid an additional 0.04 bitcoins because the problem is also the fault of the provider and exclusively theirs where they also admitted it to me. So I want to be paid that 0.04 btc.

Dear Estevan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you agreed with the compensation and now you request a refund? I'm afraid that if that's the case we won't be able to help you because you accepted the offer and then you changed your mind.

Could you please advise how much was the approved withdrawal and if you received your money?

Looking forward to hearing from you.

Best regards,

Petronela

that's right, they just gave me that, they didn't offer anything else, they just gave me 0.097btc as a bonus with 5x wagering, when I told them that I didn't want that, they said that nothing else can be obtained, that's the only way....payout me 0.057btc completed

???

But you accepted the offer and played it already, is that correct?

Da

I wish I could be of more help. Since you accepted a refund already we won't proceed with this complaint further.

I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.