Wild Casino - The player's balance disappeared.

Hi once again I lost my money in their site I was being helped with an issue and while I was waiting for them to respond I got booted off signed back on and my money was gone

Hello Hronis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Casino. Please allow me to ask you a few more question before we would move forward.

Could you please specify what is your exact issue with the casino? What issue did occur and why did your balance disappeared?

Looking forward to your answer.

Regards,

Nick

I started a live chat for a glitch in the blackjack hand that I played and while I was chatting with love support I got booted off and my balance was gone this is the second time this has happened and I haven't been helped by them at all

Could you please advise if it was real balance or bonus balance? When did it happen for the first time and did you receive that amount back?

It was no bonus money and I asked them to help they rook over a week to tell me no

Do you have any evidence how much did you have on your account before it disappeared? Can you forward all the evidences and your deposit/withdrawal/balance history to nikolas.b@casino.guru?

I was live chatting with them then I got booted off when I signed back in balance I had was gone

Dear Hronis,

Please note that you still not send the requested proof to us. Can you please advise if you are able to send the deposit and betting history to nikolas.b@casino.guru?

I just sent it now to you

Hello Hronis,

Thank you for the e-mail. However, that is not what you were supposed to send. I have asked if it's possible to forward the history of your deposits into the casino and the bets you did there.

I don't have that

Hello Hronis,

Please note that you still did not send any evidence at all which would show that any balance disappeared. Every screenshot you sent was showing only the casino support availability.

The balance is in the pic on top

Hello Hronis,

Unfortunately it still simply shows only 1 balance. Is there any actual proof that something disappeared? Based on the current provided screenshot it is impossible to say whether you had or not higher balance. Is there any way to show what was your balance before it disappeared? Any betting history or proof of it?

Dear Hronis ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Like I said I had the money there and then it was gone when I got booted off while chatting live with help for another issue

Dear Hronis,

Unfortunately the case is not moving forward as we did not receive any relevant evidence showing that you ever had a higher balance. After multiple request for the proof, we will have to reject the complaint.

I'm really sorry that we could not help you out but without proof we can't contact the casino, they could simply deny anything.

You can still try to get in touch with the casino's licensing authorities, they might be able to help you out.

Regards,

Nick