Home Complaints Wild Casino - Player has experienced a technical glitch while playing.

Wild Casino - Player has experienced a technical glitch while playing.

Amount: $155

Wild Casino
Questionable reputation
Submitted: 13 Sep 2021
Case opened Current status

Waiting for Casino Guru to reply

1d 14h 19m 37s

Case summary

3 days ago

The player from United States has experienced a technical problem while playing European Roulette.

Public
1 week ago

On September 10th around 4:40am I decided to give European Roulette made by Dragon Gaming a try with a new Roulette strategy I had found. My Balance prior to starting the game was just shy of $300. I placed $`155 in chips on the table in a Rumble/ Chamba layout and pressed the spin button. Immediately I received an error message and this message informed me to relaunch the game. Upon Relaunching the money I had on the table was not returned to my balance and when I went to look at the Hand History there was no spins on that report. Because of this, I am having a difficult time with customer service getting a refund for the wager that was never played, only staged.

Public
6 days ago

Dear CleverDingus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

 

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

 

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

 

Private
5 days ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
3 days ago

Thank you very much, CleverDingus, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

 

Casino Guru is examining the case