The player's withdrawal is delayed for a day. The complaint was resolved as the player received his money.
Whamoo Casino - The player's withdrawal is delayed.
Amount: €650
Whamoo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Whamoo Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Payout is delayed. It is promised that the payment will be processed after 24 hours. Account is fully verified. You get emails to verify again, after which, according to the chat, the 24 hours start again each time. This is pure delaying tactics and it would probably continue like this...
Automatic translation:
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2 years ago
Hello Milo1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wganii Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you use any kind of bonus to accumulate your current winnings?
When was the last time the casino responded to you and what was it about?
Please note that the withdrawals in most of casinos, specially if it's your first one may take up to 14 days so I would definitely recommend you to wait only.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
I am fully verified shortly after signing up at the casino. In the chat does not get any reasonable answers. They want me to email the payments department. However, the addresses that are given to me in the chat do not exist. I didn't use a bonus. A friend of mine paid after me and has already received his money. I only get excuses in the chat
Automatic translation:
Public
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2 years ago
Hello Milo1,
Could you please advise when exactly did you request for the withdrawal?
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2 years ago
Translation
Almost exactly 7 days ago. The casino promises that it will take 24 hours. The money would also supposedly be on the way. However, nothing has arrived so far. In the chat something different is mentioned every time. When I open my profile, I can no longer see the payments, when I open the payment history there is only a blank page. And as long as you say it would be on the way, no transfer takes that long, even payment service providers in between if they use one.
Automatic translation:
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2 years ago
Hello Milo1,
As the recommended 14 days just passed, I would like to ask if there is any update regarding the payment. If still nothing, we will definitely intervene.
Regards,
Nick
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2 years ago
Translation
Sorry, lost at the casino. Whamoo paid back and forth after a long time
Automatic translation:
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2 years ago
Hello Milo1,
Do I understand it correctly that the issue has been resolved?
