HomeComplaintsWhamoo Casino - The player's withdrawal is delayed.

Whamoo Casino - The player's withdrawal is delayed.

Amount: €650

Whamoo Casino
Safety Index:Below average
Submitted: 01 Jun 2022 | Resolved : 20 Jun 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for a day. The complaint was resolved as the player received his money.

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1 year ago
Translation

Payout is delayed. It is promised that the payment will be processed after 24 hours. Account is fully verified. You get emails to verify again, after which, according to the chat, the 24 hours start again each time. This is pure delaying tactics and it would probably continue like this...

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1 year ago

Hello Milo1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wganii Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you use any kind of bonus to accumulate your current winnings?

When was the last time the casino responded to you and what was it about?

Please note that the withdrawals in most of casinos, specially if it's your first one may take up to 14 days so I would definitely recommend you to wait only.

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

I am fully verified shortly after signing up at the casino. In the chat does not get any reasonable answers. They want me to email the payments department. However, the addresses that are given to me in the chat do not exist. I didn't use a bonus. A friend of mine paid after me and has already received his money. I only get excuses in the chat

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1 year ago

Hello Milo1,

Could you please advise when exactly did you request for the withdrawal?

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1 year ago
Translation

Almost exactly 7 days ago. The casino promises that it will take 24 hours. The money would also supposedly be on the way. However, nothing has arrived so far. In the chat something different is mentioned every time. When I open my profile, I can no longer see the payments, when I open the payment history there is only a blank page. And as long as you say it would be on the way, no transfer takes that long, even payment service providers in between if they use one.

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1 year ago

Hello Milo1,

As the recommended 14 days just passed, I would like to ask if there is any update regarding the payment. If still nothing, we will definitely intervene.

Regards,

Nick

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1 year ago
Translation

Nothing happened until now...

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1 year ago
Translation

Sorry, lost at the casino. Whamoo paid back and forth after a long time

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1 year ago

Hello Milo1,

Do I understand it correctly that the issue has been resolved?

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1 year ago
Translation

yes it is solved But only with the help of a person who has contact with the manager.

thanks

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1 year ago

Thank you Milo1 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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