The player's unable to withdraw as she is not yet verified. The complaint was resolved as the player received her winnings.
Wazamba Casino - The player's unable to withdraw.
Amount: €1,300
Wazamba Casino
Safety Index:Very highSafety Index
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9.7
Wazamba Casino has a Safety Index of 9.7, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi I made a withdrawal ... but obviously the casino takes time without even asking me for documents
Since I have read some negative reviews about this casino I would not wish to have lost my 1300 euros of winnings after having thrown away a lot!
could you help me
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2 years ago
Hello Martina,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazamba Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you request for the withdrawal? Did the casino responded to you when you tried to verify your account? Isn't it possible to upload your documents manually within the casino account?
Please also note that it might take up to 14 days if you are not verified to process the first payout request.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hi… so I requested the withdrawal on the 20th.
but the thing that struck me most is that the casino does not completely require any type of document for the withdrawal and that they still tell me to wait for the checks! The doubt came to me because I read so many of those negative comments and of course people who have never received the winnings!
I hope you will help me
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2 years ago
Hello Martina,
If you did request for it only 6 days ago, I would definitely recommend only to wait.
Also some casinos allow you to withdraw up to an amount even without verification but I would definitely recommend to verify your account even if they do not ask for it.
As I also mentioned above, be sure to wait at least the 14 day period for it to be processed if it's the first ever withdrawal.
Regards,
Nick
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2 years ago
Translation
Now they just sent me an email asking me for the verification documents !?
why only after 5 days do they ask for verification and not immediately?!
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2 years ago
Hello Martina,
Most casinos have processing time and there might be many requests. Please forward them every document to verify your account as soon as possible. Be sure to keep us informed about the process. I will set the timer back to you until any new update. Be sure to give it a few days to finish the verification.
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2 years ago
Translation
Ok as soon as I send the documents I will notify you!
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2 years ago
Translation
I sent the documents let's see what they say!
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2 years ago
Hello Martina,
Be sure to give the casino at least a week for them to process it. They will definitely notify you when it will be complete or if there is something missing. Keep us also updated.
Regards,
Nick
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2 years ago
Translation
hello today they just answered me asking for more documents .... I sent photos of my bank statement and whatever else I hope is the last time xke too much personal data .... more than qst nn I would like you to invent other documents xke nn I know more what to send!
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2 years ago
Hello Martina,
Thanks for the update. I will set back the timer on you until the end of this week as the casino probably needs some time process all the documents. If there won't be any update until then we will try to intervene.
Regards,
Nick
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2 years ago
Translation
Obviously they haven't given me any news yet… I hope to have some news as soon as possible, because it's so unnerving!
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2 years ago
Translation
So they just sent an e-mail with which they irritated me ... they ask me for further documents after having also sent screenshots with a statement of the mail
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2 years ago
Hello Martina,
In order to be verified as soon as possible be sure to provide them all the documents they requested. What new documents did the casino request this time?
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2 years ago
Translation
Qst is the e-mail that sent me the bank statement I provided it and also the bill again, I don't understand what they mean by ownership documents since I sent the photo of the postpay itself where the date and complete number check!
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2 years ago
Hello Martina,
Every document you send for verification should state that the document or the account belongs to you. It should then definitely include your name and address so the casino will know for sure that it's yours. Unfortunately this is something you can't skip and will have to do accordingly to their request.
