Wazamba Casino - Player's withdrawal has been delayed.

Please, I urgently request help. This concerns my child's livelihood. I deposited 2400 euros in three installments of 800 euros each. With the winnings I managed to earn, I now have 25000 euros in my wazamba account. Each time I request a withdrawal, they wait three days and then return the money back to the gaming account, continuously. I have yet to receive even a single cent of the 25000 euros. I have captured everything on photos. Please, I beg for help in claiming my money which amounts to 25000 euros. I urgently need help as this concerns my child's livelihood.

Dear Javiercadiz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No withdrawal of the 26075 euros. I never took bonuses. I deposited 800 euros and 800 euros and 800 euros total 2400 euros and with that I made 26075 euros of profit. I never took bonuses. I have never received any withdrawals.

They never requested account verification. I asked in the wazamba chat and they told me that verification was not necessary at the moment. That the withdrawals were correct. I never took bonuses. I only deposited 2400 euros with my Visa card. I have screenshots of 26075 euros. Withdrawals after three days are sent back to the gaming account. They have never paid me a cent. I ask for help. Justice. It is my son's bread. Furthermore, since I filed the complaint I cannot access the wazamba casino website, I entered said casino through your casino guru. I clicked on wazamba's photo and it happened. And now impossible to access.

I'm very bad, it's 26,075 euros. On top of that, now I can't even access the wazamba website. Justiciaaa.I have a capture of the amount of 26,075 euros and that I cannot access the wazamba website.

Thank you very much for your reply, Javiercadiz. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello. At the moment I can say that casino wazamba of the 25,000 euros has made two correct withdrawals to my bank account of 800 euros and 800 euros. And I opened the account without problem from casino guru by clicking on the photo of wazamba. I hope it continues like this wazamba, giving me my prizes. I will continue telling you.

Could you please advise if you currently have any pending withdrawals? How many days did it take to process those two previous requests? If possible, please post a screenshot of your withdrawal history here.

I still have two pending withdrawals. I could withdraw 800 euros per day and now they tell me in the private chat that the maximum I can withdraw is 500 euros per day and now my level of play has changed. I currently have 45,200 euros. It takes me two days to process a withdrawal. They process one for me and leave another one there, when they can really process both. Anyway, I don't know how long I will receive my total money. But it will take months and months.

oto

3 pending withdrawals. The Maximum. And now they say that instead of withdrawing 800 per day it is already 500 euros per day.

They say I can't withdraw this month, because I have exceeded the withdrawal limit. And they have told me that it is up to ten thousand euros. And I have only withdrawn 6800 euros. I'm bored of wazamba. But very bored with them. Help me withdraw please.

They sent me this and I did not exceed 10,000 euros in withdrawals?

I'm bored of these people

Looking at the chat conversation tells me 10,000 euros per month and now the system tells me the limit exceeded per month. And I have 52,000 euros. Enough already. Solution. Justice. help me

Thank you very much, Javiercadiz, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Good morning Kristina. Many thanks to you casino guru for the help provided to me. The truth is, I entered Wazamba casino because of you, I usually visit your recommended casinos page, that's why I entered Wazamba. As of today, November 27, 2023, Wazamba Casino has paid me the three pending withdrawals. I currently have a balance in my gaming account of 55,000 euros that I will withdraw little by little. According to them, it turns out that until December 1, I cannot return withdraw more balance, because I have reached the withdrawal limit (I have withdrawn 7000 euros this month). I will have to wait several months to be able to withdraw all the available balance, but the main thing is that they pay me like they do today. I will wait until December 1st to be able to withdraw again. I will always keep you informed. Greetings and thanks to casino guru always. Any news I will tell you again.

balance currently as of today 11/27/2023 as I mentioned in said previous writing

Hello Javiercadiz,

I'm Michal and I have taken over your complaint. I have reviewed your case and I can understand your slight dissatisfaction with the lower payouts, but the casino is paying you according to their withdrawal rules and has this mentioned in its T&Cs

As you have reached the maximum withdrawal limit for this month, I can only advise you to wait a few days and then submit a new withdrawal request in the new month.

Again, I agree with you that the withdrawal limit could be higher, but a lot of casinos generally use withdrawal limits to protect their cash flow, i.e., to avoid having to pay out a big win at once and to avoid causing issues to the company's finances, and as such, we accept withdrawal limits as a part of the online gambling ecosystem.

So far from my experience, Wazamba Casino has always paid out all the winnings to their players, and I have no reason to doubt that your case will be different.

I will leave the complaint open for a couple of weeks to see that you are receiving your withdrawals, and later we will reassess the situation.

Thanks very much buddy. Anything I will let you know here. Keep in touch. For now everything is normal. A thousand thanks to casino guru for his great concern. I will let you know anything.

Hello Javiercadiz,

Did you initiate any new withdrawal requests for this month? If you did, has the casino processed any of them, and have you received the funds?

Hello. If I made a withdrawal and they paid me little by little. Slow but they are paying. I will inform you. Thank you and thank you very much for helping me.

Dear Javiercadiz,

Have you received any payments for this month from Wazamba? If so, how much?

Yes Yes. From this month I have received 4,500 euros in withdrawals to date.

Dear Javiercadiz,

Thank you for the update. As anticipated, Wazamba Casino is processing your payout in accordance with their withdrawal terms.

As mentioned earlier, Wazamba Casino has consistently fulfilled payouts for all players, and I expect the same outcome for your case. Unfortunately, we cannot keep the complaint open until you receive all your winnings. If you agree, I propose closing this complaint for now, considering it resolved. I am confident that any outstanding payments will be settled according to the established payout schedule.

Should you encounter any concerns regarding the payout, and you feel that the casino team is not addressing your issues adequately, please don't hesitate to contact me again at michal.k@casino.guru. I will make every effort to assist you. Is this arrangement acceptable to you?

Good afternoon. That agreement seems correct to me. If I see something strange or any incident, I will file a complaint again. For now we are going to close the case and I will let you know if there is any anomaly. I have your email saved.

I want to thank CASINO GURU in advance for their great help to me. You are fabulous. Thanks a lot for everything.

Thank you for the confirmation, Javiercadiz.

I want to assure you that there's no necessity to open a new complaint for the same issue. As previously mentioned, if you come across any issues with the payout and you believe that the casino team is not handling your concerns appropriately, please feel free to reach out to me once again at michal.k@casino.guru. I will reopen this complaint and make every effort to assist you.

As the complainant confirmed that the issue has been resolved, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.

Thank you in advance for your time. 

Best regards,

Michal

Casino.Guru