The player from Bremen has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Wazamba Casino - Player’s withdrawal has been delayed.
Amount: €150
Wazamba Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
The Wazamba account has existed since June 2021.
I've paid in around €4000 since that time and since I've never won, I've never paid out anything. At that time I paid by direct transfer. This bank account belonged to me and my fiancee. It was a joint account that I had full power of attorney access to. Also included in this account was a credit card with my name on it. I submitted screenshots of this. After not playing for a long time, I tried again about a week ago with my crypto.com credit card. I won almost €2000 with a smaller deposit and gambled it all away, as is the way of life. But wanted to take a little something with me, so I paid out €150. I was then supposed to verify myself, which I did - as far as I can. Pictures of credit cards, passport, address confirmation etc.
Now the joint account I used to pay in a year ago no longer exists and I've moved. I have no more documentation about it. My emails are no longer being replied to, my request via chat to close my account is not being responded to.
In the chat, only the same answer is given by sentence building blocks anyway.
The fact is, I deposited more than €4000 there and then they want to pay out €150 and no one answers. I don't know whether joint accounts are legal in the terms and conditions or not. A power of attorney is not a power of attorney for nothing. But the mere fact that it is made so difficult and that the player account is not even deleted upon request is an absolute cheek and I can only warn against Wazamba. And I will also spread this publicly a hundredfold.
Automatic translation:
Public
Public
1 year ago
Dear Swipswap,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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