The player from Switzerland reported that their transfer never arrived, and casino support had been unresponsive. We informed the player that the issue likely lay with the payment provider and advised contacting them for an investigation. Despite extending the response time by seven days, the player did not respond, leading to the rejection of the complaint due to lack of further information.
Wazamba Casino - Player’s transfer has been delayed.
Amount: 500 CHF
Wazamba Casino
Safety Index:Very highSafety Index
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9.7
Wazamba Casino has a Safety Index of 9.7, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Translation
My transfer never arrived, and I've been trying to contact support, but they won't help me. What can I do?
Automatic translation:
Public
Public
6 months ago
Dear Lyly9,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
