Wazamba Casino - Player’s experiencing difficulties withdrawing her winnings.

Hallo! Ich habe jetzt zum dritten Mal eine Auszahlung bei Wazamba Casino veranlasst. Mittlerweile warte ich über 8. Tage auf meine Auszahlung.

Die ersten beiden Auszahlungen dauerten fast 14 Tage. Es kann doch nicht sein, dass ein solches Casino dann auch noch überall empfohlen wird.

Würden Sie mir bitte helfen meine Auszahlung zu bekommen?

Dear Tanja,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Knowing that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Heute ist der 14. Tag seitdem ich die Auszahlung beantragt habe. Leider habe ich bisher nichts vom Casino gehört, dass meine Auszahlung in Arbeit ist. Ich glaube, ich benötige Ihre Hilfe, Würden Sie mir bitte behilflich sein?

Beste Grüße,

Tanja K****

Thank you very much, Tanja, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Tanja,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wazamba Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Wazamba Casino team, could you please state the reason why the player's withdrawal has not yet been processed and when can she expect the payment?

Thank you in advance for providing the information.

Dear Customer,

Thank you for reaching out to us.

We would like to apologize for the inconvenience that you have faced with withdrawing your winnings from our website.

Unfortunately, we encountered a technical issue that caused a delay in our usual procedure. We completely understand your frustration and would like to assure you that we will do everything in our power to avoid such a situation from happening in the future.

Let us inform you that your withdrawal request has been processed by our Financial Department already. Please, also keep in mind that it may take up to 3-5 working days for funds to appear in your bank account.

We would like to once again apologize for the delay.

In case of any further questions, please, feel free to contact us back.

Best regards,

Wazamba.com

Dear Tanja,

At this point, it should only be a matter of time before the payment reaches you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Zahlung soeben erhalten. Vielen Dank!

Thank you, Tanja, for confirming and for using the Casino Guru complaint resolution centre. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Wazamba Casino team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru