The player from Italy is highly dissatisfied with the overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.
Wazamba Casino - Player’s complaining about the overall casino experience.
Amount: ??
Wazamba Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Worst online casino ever.
Zero payout,
of the advertised bonuses I have not received even one.
I have tried 8 online casinos and this is the absolute worst.
At the request to close the account they did not even deign to give me the bonuses that I was entitled to.
And they would also have been awarded ?????
I guess it cost him a lot of the prize and that would explain the payout to zero.
In other casinos you lose the same but some winning blows x lengthen the playing time a little and in fact you have fun.
Worse is to say the least, lousy would fit better.
Rodolfo B ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear Rodolfo,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
