The player from Germany had his account closed due to an administrative decision. Since there was no balance on the account we closed the complaint.
Wazamba Casino - Player’s account was closed.
Amount: €200
Wazamba Casino
Safety Index:Very highSafety Index
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9.7
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
My account just got closed. Today I could have applied for at least €200 cashback because I gambled away over €2000 this month. Now my account has just been closed on the grounds that it is an administrative decision and they cannot tell me what I did wrong. Impossible
Automatic translation:
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1 year ago
Dear tiller52,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you explain if there was any withdrawable balance on your account prior to the account closure?
Best regards,
Tomas
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1 year ago
Translation
No, there was no money on it, then close the case
Automatic translation:
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1 year ago
Thanks, tiller52 for the confirmation.
Due to the aforementioned reason, this complaint will now be closed. Thank you for your understanding.
I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
