Wazamba Casino - Player's account access has been blocked.

Hi- I have ben completely locked out of my Wazamba account and told they will not give me my money which totals $3,800 which is a significant amount of money for me. I completed all verifications expect the final stage of verifying funds which I was in the process of doing. ID, address etc was all provided.

Dear chadelliottrealty,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was your account created? Which games you focused on while the account was still active - lots, live casino, sports betting, etc.?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear chadelliottrealty,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Kristina,

I created the account in early March 2023. I did receive a welcome bonus deposit match but never used it as I never went below my initial deposit. I played some casino games and majority of sports betting. I wasn't to concerned about my withdraw as I was hoping to bet NFL until they complete shut me down without giving me any of my money.

Thank you for your reply, chadelliottrealty. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you were mainly focusing on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

The list of websites for next steps would be greatly appreciated. Thanks

Alright, I will send you the list via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.