The player from Austria was experiencing a significant delay in her withdrawal of 438 Euro and had received no response to her emails. She suspected this delay was intentional. We, the complaints team, had advised the player that withdrawals usually took a couple of days or weeks to get fully processed and asked for more details about her withdrawal request. However, the player did not respond to our queries within the extended 7-day timeframe. Consequently, we were unable to investigate further and had to reject the complaint.
Wazamba Casino - Player faces a withdrawal delay.
Amount: €438
Wazamba Casino
Safety Index:Very highSafety Index
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9.7
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Very concerning payout delay!
I initially tested the casino with a small payout of 40 Euro and it worked perfectly; within just a few hours the money was in my account.
However, with the second payout of 438 Euro, I'm only being stalled. There's no response to emails and worst of all, they just kicked me out of the chat and suddenly no chat is available (despite 24/7 advertising).
I believe this is intentionally done to encourage replays of the money. The casino has already been informed that I want to close my account immediately after the payout, as there are far more reliable casinos out there.
Automatic translation:
Public
Public
1 year ago
Dear Cora8614,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal? When did you receive the last successful withdrawal?
Thank you in advance for your reply.
Best regards,
Kristina
