The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.
Wazamba Casino - Player claims that payment has been delayed.
Amount: €1,500
Wazamba Casino
Safety Index:Very highSafety Index
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9.7
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Case opened
Current status
Waiting for player to reply
4d 15h 22m 3s
Case summary
2 days ago
Public
Public
1 week ago
Translation
I want to withdraw my €1500 in winnings, but my withdrawals are constantly being canceled by them.
I contacted the live chat and emailed directly, but they couldn't help me and told me to try again, which I have already done several times!
I have the feeling that this casino is trying to scam me.
Automatic translation:
Public
Public
1 week ago
Dear deckerlucaleon,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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2 days ago
Dear deckerlucaleon,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
deckerlucaleon has 4d 15h 22m 3s to reply
