Wazamba Casino - Player claims that payment has been delayed.

Buongiorno , ho riscontrato vari problemi con WAZAMBA Casinò siccome ho effettuato una vincita di 19000,00€ mi dice che posso prelevare max 2000€ al giorno pur facendo tutto questo al momento non è stato lavorato nessun bonifico da parte del casinò . Spero possiate aiutarmi

Dear Fra1995,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Grazie mille attenderò verifica del conto gioco e eventuali 14 giorni , tuttavia in precedenza ho già effettuato dei prelievi ed è andato tutto tranquillo nella norma

Oggi la situazione è la stessa , servizio clienti che non aiuta procedura di verifica del conto inoltrata , ma ancora nessun pagamento elaborato , siccome è una cifra importante ed ho anche speso molti soldi su questo casinò vi prego di aiutarmi . La cosa strana e assurda non capisco il motivo di continue e-mail che dicono che ho elaborato la riscossione e sono in fase di approvazione ma sono bonifici non fatti attualmente ma di lunedi come mai le conferme mi arrivano in continuzione ?

Thank you for your reply, Fra1995. Could you please advise when exactly you requested the last successful withdrawal? Approximately how many days did it take to be processed?

Which documents have you already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

Alla fine mi hanno accettato l’account che è stato verificato con successo mi hanno lavorato solo 2 bonifici di 2k ed ho altri da programmare le attese sono infinite😞

How many pending withdrawals do you currently have? Approximately how long did it take to process those successful withdrawals?

Dear Fra1995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.