iWild Casino - Player's account closure request is ignored.

All I would like is for iwild to shut my account.

That's it.

I have asked them maybe 25-30 on livechat and I have emailed maybe half that number of times.

They haven't replied a single time and livechat just say we will forward your request to the relevant department.

I would say that's a pretty unsafe way to operate wouldn't you? Safety rating 9.8 is quite simply Very suspicious, concerning err just wrong as I have been with iwild a number of years and k ow EXACTLY how the choose to operate, hence my constant requests to shut my account.

This has become a matter of principle now. I bet the UK 🇬🇧 is one of the places they feel they can get away with this awful dangerous way of behaving as they are not held to account t here as they have to uk gambling license. I think I have said enough and really all I would like is my account closed it's really that awful and sad it's come to me having to do this. 9.8 safety rating , really.

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Dear Beabea19,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika