Rooster Bet Casino Review

An Italian player is struggling to withdraw €700 of winnings for a week now. Despite completing verification and trying different withdrawal methods, no transactions are successful and the casino has stopped responding to their queries.

The player from Australia had won approximately 11.5k after completing the wagering requirements for the HIGH ROLLER match bonus. However, the winnings were reduced to 8,500 without any explanation, despite there being no mention of a win limit in the Casino Terms and Conditions or the promo email. Upon raising the issue with the Complaints Team, the player had managed to get the funds restored due to a technical issue with the bonus setup. The complaint had been subsequently closed as 'resolved' by the team.

The player from Italy cannot withdraw funds because the casino is not accepting his submitted documents, arguing these are screenshots. Despite converting these documents to PDFs, they still reject them. The casino also requests a photo of the player holding a payment card, which is not possible as it's a digital one.

The player from Italy had a withdrawal request at Rooster Bet Casino that had not been processed for two days. Despite having contacted the casino, she hadn't received any detailed information, apart from an explanation about a high volume of requests causing delays. However, immediately after she submitted her complaint, the player reported that her withdrawal had been successfully credited to her account. Therefore, we had marked the complaint as 'resolved' in our system.

The player from Italy had received a bonus after making a deposit and had won some money. However, during withdrawal, the casino accused the player of breaching the maximum betting limit outlined in the T&C of the bonus. The player had insisted this was untrue and wanted the initial deposit back. We had asked the player for additional information and extended the response time, but the player did not respond to our queries. As a result, we were unable to investigate further and had to reject the complaint.

The player from Italy had been struggling to complete account verification at an online casino, despite having provided various documents such as credit card and bank account details. He suspected that the casino was intentionally delaying the validation process. We had explained the importance of the Know Your Customer (KYC) process and asked for further details to assist him. However, due to the player's lack of response to our inquiries, we had been unable to proceed with the investigation, leading to the rejection of the complaint.

The player from Ireland is experiencing delayed withdrawals despite having successfully withdrawn on several occasions before. The casino hasn't provided any explanation via email or live chat. The issue has been resolved succesfully.

The player from Finland had sought assistance regarding two pending withdrawal requests totaling 344.57 EUR from his fully verified casino account. The casino had not provided a timeline for processing and disbursing the winnings and was reluctant to provide further information. After the complaint was submitted, the player received his payment within three hours. As a result, we had marked this complaint as 'resolved'.

The player from Ontario had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. We had informed the player that withdrawal processing could take up to 14 days and advised patience. Later, the player confirmed that the issue had been successfully resolved.

The player from Germany had made a deposit of 200€ at Rooster Bet using a Visa credit card. The casino had rejected the deposit, but the amount had been deducted from the player's bank account. The casino's live chat support had assured him that the money would be refunded within 5 days. After some delay, the player confirmed that the deposit had been received by the casino, albeit 6 days late. With the issue resolved, we had closed the complaint.