Parimatch Casino IN - Player’s winnings haven’t been received yet.

After comparing my total successful deposits, total successful withdrawals, and my bank statements, I confirmed that ₹77,000 in successful withdrawals is missing. Since many ₹10,000 withdrawals were processed consecutively, it is impossible to determine exactly which individual transactions were not credited. I therefore request Parimatch to reconcile all successful withdrawals, provide the UTR/RRN for each transaction, and credit the missing ₹77,000.

chat support automated doesn’t gen let me raise ticket just says it’s successful from our end and ends chat with no urn or transaction id. Email isn’t responsive too.

Cannot raise tickets as option is not provided

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Dear KongDil,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Greetings,

To help us review your request, please provide clear screenshots or the withdrawal details of all the transactions you would like us to check.

We also kindly ask you to provide your Betting ID (Player ID) so that we can locate your account and review the relevant transactions.

Once we receive these details, we will check the transactions and advise you accordingly.

Thank you for your cooperation.

part 1/2 . Keep In mind , this might not be or these might not include all the transactions that were shown successful but not credited . As 7-8 transactions or withdrawals of 10000 were done within minutes of one another

player id : [redacted]

Greetings,

We appreciate your cooperation and would like to confirm that all your transactions made from 05/08/2026 to 06/08/2026 have been successfully completed.

To allow us to verify the status of the funds, please provide us with an updated bank statement corresponding to the bank details you entered when requesting the transactions.

Regarding your transaction made on 08/08/2026, we can confirm that it was also successfully completed from our side. However, please note that up to 1 business day (excluding weekends and holidays) may be required for the funds to be credited to your bank account.

We kindly ask you to wait until the end of 10/58/2026. If the funds have still not been credited after this timeframe, please let us know from 11/8/2026 and provide us with an updated bank statement so that we can forward the matter to our Billing Team for further investigation.

Thank you for your patience and cooperation.

I used a UPI withdrawal method , plus I cannot access the bank statement to to a lot of reasons , as I don’t have the registered email and the time it’ll take for me to update my email and documents with the bank will be long. I request you to provide me the transaction details for the withdrawals so it that I can ask my bank. Plus the UPI notifications list can be provided where it does not receive title transactions. As the account is dormant and only used for parimatch withdrawals I can easily tell I have not receive correct amount. It’s been 7 days now.

PS now even my account with id

[redacted]

is allowed to deposit money but not allowed to bet any casino games. You’ve blacklisted me.

Al games are unavailable

Greetings,

Thank you for the information provided. We would like to clarify that your account has not been restricted.

We understand the difficulties you are facing in obtaining your bank statement and appreciate the details you have shared. However, in order for us to proceed with the investigation, our Billing Team requires an official bank statement corresponding to the bank account used for the withdrawals.

The bank statement is necessary so that the Billing Team can verify the transactions, trace the payment, and provide you with the relevant UTR details where applicable.

We kindly ask you to provide the statement once it becomes available. As soon as we receive it, we will forward it to the Billing Team for further review.

Thank you for your understanding and cooperation.

Dear KongDil,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Here are the 2 banks statement where I was supposed to receive I’ve checked and confirmed multiple missing transactions . There’s no option to add files here .

Here the following transactions with the bank statement for [redacted] ( SBI account ) no. Ending with 6414

after carefully analysing all the transactions I had to receive on the 5th and 6th of August I’ve not received 87000 rupees till date .

Sorry for the chain of messages but after thorough check of both stamens and withdrawl quantity on the 6th till date out of 297000 I’ve received 205000. 92000 missing the following transactions

SBI ( [redacted] )

10000 - 4 nos * missing *

2000 - 1 nos * missing *

total - 42000

uco ([redacted])

10000 - 5 nos missing

exact timings could not be discertained as 10000. Transactions amounts were done simultaneously. But as we can check through the amount shown as withdrawn that day and the actual amount received . The missing 92000 is evidently and obviously seen .

Thank you for your cooperation and for providing the requested document.

To proceed with the review, we kindly ask you to provide the electronic generated bank statement in PDF format.

Once we receive the PDF statement, we will be able to continue with the necessary checks.

Thank you for your understanding and cooperation.

I’ve emailed it to you @support@pari-match.in

ticket id : 126444282

Player id : [redacted]

ticket as been at " submitted status for 4 days now. No one has touched it.

Greetings KongDil,

Thank you for your patience and understanding.

Please be assured that we are still actively working on your transaction queries in close coordination with the relevant team and manager responsible for your account. We are continuing to follow up on the transactions in question and are doing our best to clarify their current status.

We kindly ask for your patience while we work through the matter. If you have any additional information or questions regarding the transactions that have not yet been received, please feel free to share them with us, and we will take them into consideration during the review.

We will provide you with an update as soon as we receive further information.

Thank you for your continued cooperation and patience.

Dear Parimatch Casino IN,

We appreciate your help. Please provide an update within a week.

Greetings,

Kindly refer to the attached information and confirm which of the following transactions has not been received or resolved so far:

Ticket ID 127329011

Ticket ID 127329729

Ticket ID 127326756

Ticket ID 127327439

Ticket ID 127328674

Ticket ID 127329314

If there are any other transactions that have not yet been resolved, apart from those listed above, please provide the relevant details as well.

This will help us identify the specific pending transaction(s) and proceed with the appropriate recheck.

We look forward to your clarification.

Dear KongDil,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru