Betway Casino - Player’s withdrawal has been delayed.

They didnot pay my winnings. It takes 5 days my status of request withdrawal process and reach to contact. And a lot of security question need to answer ones i answer them they process the withdrawal.

In that they instead of assist me to my problem they find a lot of things for not paying me. And they just told me that i have a transaction cancel. And i ask a prof. I did not nkow what there are accusing to me. And they didnot show me any prof. Abd they not pay me.

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Dear Treb17,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I chat many agent and they always end my conversation. Last week friday They told me that withdrawal have been maid august 6. And i rwquest august 4. I made a many withdrawal before and it tooks only 1 day and In there timeframe of withdeawal it tooks 1 day only.. i ask for prof.but they are afraid to check it..

Dear Treb17,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Now another issue they provide to me. They eeview my account and there is cancel transaction l made before. And why they allowed me to withdraw or to log in if there is. And i ask those transaction but no evidwnce provide. They want me to call and ask my bank for the transaction because they are afraid to open my account. .

Thank you for the update. At the moment, some details of the complaint are unclear, so we need your help to better understand what happened before we can proceed.

• What was the total amount of winnings that you believe the casino has not paid?
• Were these winnings accumulated with or without a bonus?
• What was the exact amount of the withdrawal currently in dispute, and on what date did you request it?
• Regarding the $2,000 withdrawal marked as paid on August 6, did you actually receive these funds in your bank account?

Once we have these details, we will be in a better position to assess the situation and assist you further.

I believe that 2000 is not credited to my account.

This winning is start in bonus cash and until i wager completely..

Honestly i dont recwive any winning from them. They hold it because they make story that all my deposit transaction before is cancel. But they did not provide any document to proof.

Thank you for providing the additional information and screenshots. To better understand what happened, we need to clarify both the $2,000 withdrawal and the 1,733 CAD in allegedly cancelled transactions. Could you please provide the following:

• Please provide a screenshot of your casino deposit/transaction history, particularly showing all deposits made before the disputed $2,000 withdrawal.
• Please share a screenshot of your withdrawal history from August 4 to the present?
• The casino states that cancelled transactions totaling 1,733 CAD were identified. Were any of your previous casino deposits ever cancelled, reversed, refunded, or returned to your bank account? If yes, please specify the amounts and dates.
• Did the casino ever identify the specific deposits (amounts and dates) that make up the 1,733 CAD in cancelled transactions? If so, please provide a screenshot of that communication.

This evidence will help us determine what happened to the deposits and whether the deduction of 1,733 CAD and the disputed withdrawal are justified.

Dear Treb17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No cancel happen mam.all deposited.

Dear Treb17,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for Betway Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from Betway Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best regards,

Jean