The player from Germany had won €300, but despite successful verification, the payment had not been processed. The casino's customer support had cited unspecified difficulties and had assured prompt payment multiple times over the previous 2-3 months. Due to the casino's 'No Reaction Policy', we couldn't proceed with further assistance, and the complaint was closed as unresolved.
Wagerinox Casino - Player's €300 withdrawal is delayed.
Black points: 90
Amount: €300
Wagerinox Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
Wagerinox Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Translation
I've won 300 €, verified myself successfully, but the payment hasn't been made. The support cites difficulties and assures to arrange the payment as soon as possible... this has probably been the case five times in the past 2-3 months.
Automatic translation:
Public
Public
7 months ago
Dear Mophet,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
Public
Public
7 months ago
Dear Mophet,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Wagerinox Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wagerinox Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
