The player from Poland requested a withdrawal two weeks ago prior to submitting this complaint, but it has not been processed. The complaint was rejected because the player didn't respond to our messages and questions.
Hello!
The withdrawal haven’t been processed since 6.07.2022.
Guys from vbet, If you are reading this, please complete my payout🙂)) Thanks in advance
Regards,
Anton
Dear AntonD,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you tried contacting the casino regarding this issue?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina