HomeComplaintsVulkan.bet Casino - Player's withdrawal has not been processed.

Vulkan.bet Casino - Player's withdrawal has not been processed.

Amount: 500 zł

Vulkan.bet Casino
Safety Index:Below average
Submitted: 20 Jul 2022 | Case closed : 03 Aug 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Poland requested a withdrawal two weeks ago prior to submitting this complaint, but it has not been processed. The complaint was rejected because the player didn't respond to our messages and questions.

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Public
1 year ago

Hello!

The withdrawal haven’t been processed since 6.07.2022.

Guys from vbet, If you are reading this, please complete my payout🙂)) Thanks in advance

Regards,

Anton

Public
Public
1 year ago

Dear AntonD,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Public
1 year ago

Dear AntonD,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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Public
1 year ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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