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Me e ganado 4600 pesos y no me hacen el depósito me piden que les pase fotos de mi tarjeta x que no me lo depositan asi como se descontaron los impuestos y las tranferencia que yo aposté para el juego son falsos depositen en mi cuenta o ponga el dinero en mercado pago y listo estafadores aora quieren mis datos de mi cuenta

Dear Aldemar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Could you please clarify which documents have you already provided? Would you be so kind as to confirm that you provided all the required documents?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Aldemar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hola ellos me pidieron número tarjeta dorso y delante y cuando yo juego ellos me hacían el descargo con mi tarjeta x ende tuve que desvincular mi datos de tarjeta antes que me sacarán todo no me am pagado el premio de 4600 pesos

No e proporcionado ningún dato que le pidieron ellose están pidiendo número de tarjeta documento y número de mi tarjeta al dorso x que noe piden un número de cuenta donde ellos transfieran el dinero y punto me piden mis datos personales de tarjeta

Aora quiero meter en el juego y no me dejan si quieren x acá le suministro todos los datos respectivos para quee me cancele el dinero

Thank you for your reply, Aldemar. Do I understand correctly that you haven't provided the card photo yet? Could you please forward me the conversation in which the casino asks you to provide a document where all card numbers are visible?

I apologize, but I don't understand your last message, probably due to bad translation. Could you please clarify how is your wife involved in this issue? Do I understand correctly that the casino sent your winnings to your wife?

Dear Aldemar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.