The player from Germany is experiencing difficulties withdrawing his winnings. After a closer examination, we have found out that the player had multiple complaints regarding the same issue.
Vulkan.bet Casino - Player’s struggling to withdraw his winnings.
Amount: €530
Vulkan.bet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
My deposit without any problems, the withdrawal with the same dates
is not possible after entering the card holder
Automatic translation:
Public
Public
3 years ago
Dear E.Beccard,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was it your first withdrawal request in this casino or you’ve received payments before? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
I replied, my emails didn't arrive? Vain
Automatic translation:
Public
Public
3 years ago
After a closer examination, we have found out that the player had multiple complaints regarding the same issue. We will continue in the following thread:
https://casino.guru/vulkan-vegas-casino-player-s-struggling-to-withdraw-14
This complaint will be rejected now.
