VooZaZa Casino - Player's deposits have not been credited to his account.

Does this casino even exist? I deposited money twice because I thought the first one was not accepted. There's no support, their email doesn't exist but their page is still up. You can deposit money, but it just goes straight into the pockets of some thief who owns the company.

Dear kschetl, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

how do I know the payment provider when it says nothing

then I asked a question, do they exist? or are they just there to take money?'

You choose the payment provider when you deposit into the account. So which payment method did you choose? Did you deposit by bank transfer, cryptocurrency, Applepay, Mifinity, Skrill, Neteller, or some other method?

mastercard and gpay

still no answer as to whether they exist or just have their site open for people to deposit

the best is don't play casino they are about to die out they never give nowadays it is rigged to a thousand also full control of never giving anything, used to be different it is a fact! they find all possible ways to take money from people.

are things so bad for casinos that they stopped live support?

they are fraudsters from the game provider to the casinos all cheat like the wild west

no answers so far what is the reason?

voozaza casino I have deposited money at but nothing has appeared on my account there it says 0 still I call it theft they have withdrawn money from my account, one wonders are we living in the wild west?

just think people deposit money and they think it hasn't been withdrawn then they try again and finally they see that the money has been withdrawn from the account but nothing in the casino balance pure and simple theft

This casino does exist, but if you check our review, you may see that we gave it a low safety index and we don't recommend playing at it. It operates without a valid license and 11 complaints in our system were closed as "unresolved" because the casino refused to handle the complaints with us.

Regarding your deposits, have you contacted your payment provider to check if the money was sent to the casino?

what does it mean that there is no support money is not deposited into the casino account, who allows this casino to exist when it is like this? who can you turn to?

not only that it is fraud on a large scale someone must be responsible

get emails regularly with bonuses.

Dear kschetl,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for VooZaZa Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from VooZaZa Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.