VoodooDreams Casino - Player’s winnings haven’t been honored.

Das casino gibt keinerlei Gewinne heraus die. Man durch Freundschaftswerbung gewonnen hat. Außerdem ist es sehr deutlich das die Gewinne eher mau ausfallen. Desweiteren habe ich gelesen das die finanzielle Probleme haben. Also. Lasst die Finger davon

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked Refer a Friend Terms and Conditions, and this is what I found https://www.voodoodreams.com/en/refer-a-friend-terms:

"In the VoodooDreams refer-a-friend program you get 2,000 SP for the first 5 valid emails that you refer. An email is only valid if we can validate it using a third party email verification software.

You receive 50,000 SP per new registered account that originates from one of your referrals (either email or weblink). The 50,000 SP will only be paid out if the new account is registered with an email address that we can validate using a third party email verification software.

You receive 200,000 SP every time one of your accounts make a first deposit."

Could you please advise if you received any explanation from the casino why your SP (Spirit Points) haven’t been granted? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Das casino behauptet, es handele sich um ein und dieselbe IP Adresse. Was aber überhaupt nicht stimmt. Erst als ich Gewinne auszahlen wollte fing man an plötzlich alles zu sperren

Dear Michael,

Thank you very much for your quick reply. Did I understand it correctly that your account has been blocked? 

Nein das Konto wurde nicht gesoe9. Man sperrte lediglich meine Gewinne die ich durch den Freunde bonus erzielen konnte.

Thank you very much Michael for your quick reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Michael,

I looked at your complaint and will do my best to help you. As I can see from communication, Casino claims that you were using same IP address. Have you ever played with your friend from the same IP address? Is there possibility that someone played from the same device?

According Voodoo Dreams Terms and Conditions, section 3.2.2. "Only one Account for each household, IP address and device is allowed. If two or more users share the same household, IP address and device, the respective account holders must immediately inform SuprPlay thereof."

Also I found very important information (link: https://www.voodoodreams.com/en/refer-a-friend-terms)

"A referred user must not register an account from the same IP address as the original referrer. Accounts registered via VPN or other proxy will not be considered valid referrals."

Guten Tag. Mein Kollege war lediglich bei mir im WLAN zuhause. Hat aber sein eigenes Handy benutzt

Your colleague was connected at the same WLAN as you and this could be considered as breaching terms and conditions. Casino has many rules to prevent a fraudulent activities, for example: "A referred user must not register an account from the same IP address as the original referrer".

However, I would like to invite Voodoo Dreams Casino into conversation to specify what rule exactly was broken and if there is a possibility to reevaluate this case. If the referred player has used the same IP address only once, when registering his account, and consequently was playing from a different one, would it be a valuable reason for you to reconsider this case? Thank you in advance for your reply.

Ja natürlich

We would like to ask the Voodoo Dreams Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I communicated this case with Voodoo Casino internally and they stated that you breached T&Cs. Unfortunately, after gathering all the necessary information I am rejecting this complaint as unjustified. Sorry I was not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.