VoodooDreams Casino - Player has been accused of opening multiple accounts.

I've been with voodoo for a while.ive wasted so much money depositing with them.well I've just had a win recently an now they don't wanna pay me out cause of some bullshit they come up with.they say I had 2 accounts which is bull crap.and that's what they trying to freeze the funds I won.i think I'm being mis treated.iv probly deposited more then what I won.i think there fuk Witt's.ive uploaded all my documents that they required over n over again for them to fuk me around n say "were conferscating ur funds of 19000.an to be funny they only refunded the 20 I deposited to win that 19000.iv deposited way more then 19000.why the fuk they think they have the right to take my money an wen it comes to me winning money they don't wanna pay up

Dear shontellypoa13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Have you redeemed any promotional offers in this casino in the past and was your account successfully verified?

Lastly, I would kindly ask you, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to refrain from using foul language.

Nevertheless, I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Yes I have used bonuses in that casino.but the money I accumulated was from a deposit without a bonus I made.and yes they did verify my account and yes I made more deposits then the 19000 I won.and I know I didn't have another family member sign up with same i.p from my knowledge...thank u for helping me with my situation

I don't understand how they just let me deposit so much then pull the plug on me after how much iv deposited to that casino.

How are we going with the case

Thank you very much, shontellypoa13, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello shontellypoa13!

From now on, I will take care of your complaint. I'd like to invite VoodooDreams Casino into the discussion in order to proceed with the resolution of your case.

Yup thank u that will be good.i just wanna resolve this problem.only coz I've deposited more to that casino then the 19000 they comferscated from me.i

What's the verdict or go with my case.i think they should refund all the money iv deposited to that casino .that's bullshit

What if voodoo don't reply.what then happens..they're still sending me free spin promos n stuff.

Dear shontellypoa13,

Unfortunately, this operator has not been very responsive for their complaints on our website as of this year. We will try our best to contact them in order to proceed with resolution of your case, in the event we're not be able to succeed, this complaint will be closed as 'unresolved', which will have negative impact on the casino's rating.

That sux

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

As if they care about rating.i care bout my money I've lost there from depositing more then the 19000 I won that's fukd up

The casino remains unresponsive and after number of repeated efforts to contact them they seem not to engage with complaints on our website. Without the casino entry to the discussion, we can't even start resolving this complaint and we are forced to close it as ‘unresolved’, which will have a negative impact on the casino's rating on our website.

Since the casino is licensed by Isle of Man licensing authority, I'd like to suggest an option to raise the complaint with this authority. In case of any information needed, please contact me via my email address: martin.d@casino.guru.