The player's request to close his account was ignored and was keep receiving bonus offers. The complaint was rejected as the player stopped responding.
VipSlots Casino - The player's request to close his account was ignored.
Amount: £20,000
VipSlots Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.3
VipSlots Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
I asked to have a break and close my account because I was playing too much and didn’t want to lose my money instead did nothing
said that casino had done wrong and offered more bonuses as compensation
Public
Public
2 years ago
Hello Mohammed,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with VipSlots Casino. Please allow me to ask you a few more question before we would move forward.
Did you ask for temporary account block or for self exclusion? Did you contact them through e-mail or live chat? When exactly did you ask for it? Did you contact the casino with this issue? If yes, what did they respond?
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
