VIP Spins Casino - Player's withdrawal approval is consistently rejected.

Iv been using them for a while, deposited for months . I got a nice win . Tried to withdraw. Was told i needed to first upload evidence! So i did , passport , selfie, bills , bank cards . Some was excepted some was regected . Tried again . Again they was rejected.

i tried making the withdrawal again , i was then given a message saying you cant withdraw untill you deposit with that card ( i had been using apple pay ) but wanted to withdraw to the same card just not through apple pay . But i cant deposit because i have the max amount in cash on my account. I have emailed them over 30 times . I have made 2 complaints. Iv asked for advice and help . And im getting nowhere , no response, or the same response its frustrating.

they have taken my money on many occasions, and now i want to withdraw, there seems to be issues every step .

id like some help with this please

Dear fjrmrdjgwn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Do I understand correctly that there is not an option to withdraw via Apple Pay?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear fjrmrdjgwn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.