The player from Saxony requested a 200-euro withdrawal on June 4th, which should have taken 48 hours, but it still hadn't been processed. Despite confirmations of a slight delay via chat, there was no email confirmation and the account status remained unchanged. We advised patience and cooperation with the casino, recommending a 14-day wait before escalating the complaint. The player later received a confirmation email and ultimately confirmed the receipt of her winnings. The issue was marked as resolved.
Viggoslots Casino - Player’s withdrawal has been delayed.
Amount: €200
Viggoslots Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
I requested a withdrawal of 200 euros on June 4th. Typically, it should take 48 hours. However, I haven't received anything yet, and I keep getting told in chat and via email that there's a slight delay. They confirm this to me in the chat, but there's no separate confirmation via email, and the status in my account remains unchanged. They're just giving me the runaround.
Automatic translation:
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4 months ago
Dear Rina05,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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4 months ago
Translation
Hello Kristina,
I received the confirmation email today and am now waiting until the payment is received and will then let you know
Automatic translation:
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4 months ago
Thank you for your reply, Rina05. Hopefully, you will receive your winnings soon. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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4 months ago
Dear Rina05,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
