The player from Germany had experienced a delay in his withdrawal process. He had requested a withdrawal of 60€ which had taken more than 64 hours, despite him being fully verified and previous withdrawals taking less than 24 hours. The Complaints Team had advised patience as withdrawals could take a couple of days or even weeks to process due to various reasons such as unfinished KYC verification or high volume of withdrawal requests. The player later confirmed that the withdrawal had been successfully processed. Consequently, the Complaints Team had closed the complaint as 'resolved'.
Viggoslots Casino - Player's withdrawal has been delayed.
Amount: €60
Viggoslots Casino
Safety Index:Above averageSafety Index
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6.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I live in Germany and I have a problem. Specifically, I requested for a withdrawal of 60€ more than 64 hours ago. I am fully verified and have received previous withdrawals within 24 hours. Now, I have been waiting for more than 60 hours and the withdrawal status on my profile is still in progress. According to the Terms and Conditions, the finance department can take up to 48 hours to process the withdrawal. Therefore, I kindly request your assistance.
Automatic translation:
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Public
1 year ago
Dear Timandre47,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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Public
1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Timandre47, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
