The player from Germany has deposited funds to activate a Welcome bonus. Unfortunately, promotional offer couldn't be activated due to a payment method used for a deposit. After a closer examination, we ended up rejecting this complaint as unjustified.
Viggoslots Casino - Player has been denied to receive Welcome bonus.
Amount: €35
Viggoslots Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello,
I deposited €35 at Viggoslots Casino yesterday.
The promotional offer says 100% for the first deposit plus 170 free spins wager-free. I made my deposit with Giropay and I was redirected to myfinity, so far so good, the bonus was not credited, no one could be reached in the chat yesterday and so I did I submitted my complaint that the bonus was not given via the contact form, but I did not receive an answer. This morning I got in touch with the chat and described my request, I was then denied the bonus because I used Giropay via myfinity on the grounds that no welcome bonus was given via ewallets such as skrill and vouchers as well as paysafecard.
I used Giropay, which was processed via myfinity, it is said to be in the T&C I have not found anything about it. Neither in the offer nor in the T&C does it say that the bonus is not granted if you use Giropay
I feel cheated because I only wanted to try the casino here because of the offer.
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2 years ago
Dear simplyme,
Thank you very much for submitting your complaint and forwarding relevant screenshots:
I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your Giropay account is connected to your own MiFinity account, or you do not own any MiFinity account and it was simply processed through it? Have you played any of your deposited funds or they're still untouched inside the casino account? Could you please forward your deposit payment receipt to petronela.k@casino.guru?
Meanwhile, I have checked the general bonus terms and conditions, and this is what I found (here):
"3. General Bonus Terms
...
3.12 Deposits made with E-wallets(e.g. Skrill/Neteller) or vouchers(e.g. Paysafecard/Cashlib) do not qualify for deposit bonuses, if no other information has been given in the specific Campaign/Promotion."
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello Petronela,
I first wanted to make the deposit via Klarna, so I was able to activate the bonus, but it was also forwarded to Praxispay where no connection was established, I then paid in with Giropay, where I was forwarded to myfinity, where I have an account. The receipt I send it by mail. In no case was it pointed out to me that the bonus was not given with this payment.
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2 years ago
Dear simplyme,
I still didn't obtain your payment receipt. have you forwarded it to petronela.k@casino.guru, please?
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2 years ago
Translation
Hello, I have sent the Bekege again.
Just sent it to the other email address.
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2 years ago
Thank you very much, simplyme, for the forwarded screenshots. I can see that the payment has been initiated from Giropay, processed via MiFinity, and credited to your casino account. Could you please advise if you played any of your deposited funds or if they are still untouched inside your account?
Please understand that if you didn't have MiFinity account, money would be, much likely, transferred directly. If you were informed that the bonus can't be activated inside your account due to a payment method that has been used, and your money remained untouched till now, you should be able to request a refund.
Please let me know if this advice was helpful for you.
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2 years ago
Translation
Hello, unfortunately I've already gambled away the money.
I'm really sad that as a paying customer you get ripped off like that, of course they won't give the bonus.
Mountberg Limited are just scammers who care about income, but not about their customers, in the chat you are turned away ice cold, instead of being cared for, not even a gesture of goodwill!!!!
I was only informed about it after I finally reached the chat the next day.... to my email, which I wrote immediately after the deposit, I still haven't received an answer
Edited
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2 years ago
Translation
If you pay here via Klarna, you will also be forwarded to Praxispay, there is no direct connection to the bank
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2 years ago
Dear simplyme,
Please understand that we would be able to help you if your funds were still inside your account. Unfortunately, we can't recover lost money. My advice would be, if you come across a similar problem in the future, do not play your funds, contact the casino directly and if it doesn't help to get a refund, please contact us as soon as possible and we will intervene. However, if there's nothing further we could try to help you within this case, I will be forced to reject it as unjustified. Please let me know.
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2 years ago
Translation
The next thing is coming now, I had €6.63 cashback in my account
Should actually be paid out today, now everything is at 0
Reason: cashback will be paid in the week after next for the time
From 29.07. Until 04.08. my deposit was from 05.08. Over 35€
You have all that on screenshots, the welcome bonus was not given either. Because payments are processed here via third-party providers.
The fact is that as of today I have 0.00 cashback in my account because a new bill starts today and the cashback generated was deleted.
I had 6.63 in my account until yesterday...today it's 0 and nothing was credited...I have everything, including chat history on screenshots, e are so dishonest and dirty..
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2 years ago
Translation
Dear simpler,
Please understand that we can help you if your credit is still in your account. Unfortunately we can reclaim lost money. My advice would be if you run into a similar problem in the future, don't play your money, contact the casino directly and if it doesn't help get a refund please contact us asap and we will will intervene. However, if there is nothing further we can attempt to help you in this case, I will be forced to dismiss it as unjustified. Please let me know.
Answer:
There was no support here, my email was ignored
....but I can already tell you that I successfully placed an ad
Because of illegal gaming operations and intentionally diverted deposit methods
submitted to the criminal police. All MOUNTBERG LTD casinos are financial scams and you stick with the casinos because you get commission from them. In Germany you are not allowed to change contracts without informing the contractual partner. I am the payer and therefore the contractual partner and am entitled to be informed of changes to the contract immediately.
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2 years ago
I'm very sorry simplyme, that you feel this way. As I said earlier, we can't recover your lost funds. Moreover, casinos are not obligated to reward their players with bonuses and this privilege can be revoked at any time. Please understand that we can't force the casino to give away promotional offers, we are powerless in this.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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2 years ago
Translation
It just doesn't make sense, in Germany it's called malicious deception, I deposited here for no other reason than the top offer wager-free bonus.....
They count on it, if the support had been available, I would have had 1 problem less
I forwarded everything to consumer protection, these illegal scam casinos still get what they deserve, you don't get any help, you stick strictly to the casinos. you made good money on me, all of them. Casino where I registered through you and what I deposited there.
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2 years ago
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And so the casinos see that they get support everywhere and continue with the scam, they laugh their heads off, but not for much longer!!!
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2 years ago
We do not support casinos, I'm afraid you are mistaken. Unfortunately, we can't recover lost money. My advice, as I mentioned earlier, would be, if you come across a similar problem in the future, do not play your funds, contact the casino directly and if it doesn't help to get a refund, please contact us as soon as possible and we will intervene.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
