Videoslots Casino - Player's account deactivated after deposit.

Hi,

I made 4 deposits totalling £700 on 14th March. 2 deposits made via trustly and 2 via Halifax. I’m unsure what the difference is. Immediately after my final £300 deposit my account got deactivated? I’ve sent numerous emails since and no reply

Dear smaguire061190,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Videoslots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was there any activity on your account other than you making the deposits?
• Have you received any justification from the casino, as to why your account was deactivated?
• Could you please share your attempts for communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No other activity except the deposits.

I’ve received no correspondence from thr casino.

I cannot post screenshots as the site is down

I should add the first 3 deposits made I played down within an hour they have not withheld all the deposits just disabled my account after the final £300

Could you please share your emails sent to support@videoslots.com? Forward the emails or chat transcripts to my email at tomas@casino.guru

If you receive any response, please forward it as well.

Dear smaguire061190,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.