Videoslots Casino - Player in Japan can't access the casino.

Good evening. I used to play at the videoslots casino. However, it has been withdrawn from Japan and shut down, making it impossible for me to log in. I would like to register and play at this casino from Japan. Is there any way I can do so?

Dear vampire,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Videoslots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain if there was any withdrawable balance on your casino account in the casino before your account was closed?
• Have you been informed the casino is ceasing its operation in Japan directly from the casino?
• Could you please explain what the disputed amount ¥10000 represents in this situation?

Please understand casinos are entering and leaving different markets in different countries all the time.

Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you for your reply. I received an email saying that they would be discontinuing business in Japan.

When I try to log in, I can't log in anymore.

I think I had about that much left.

Is it possible to access it from Japan in some way?

Have you contacted the casino support via support@videoslots.com in order to inform them about the issue with withdrawal of your funds?

Did you receive any reply from casino support about your issue?

your reply is late. No response to email. Is it possible to access from Japan? Can I access it even though I registered overseas?

Dear vampire,

I am afraid that in Japan, the casino implemented an IP block. and announces they no longer accept players from this country. You cannot create an account in this casino.

Please note if the casino doesn't accept players from another country, I would only advise you to choose another casino instead.

Feel free to browse our database for a new casino that accepts Japanese players: https://jp.casino.guru/top-online-casinos

Please let me know if there is anything else we might do for you, otherwise, I'll close the complaint.

Is there a way to create an account at such a casino?

Is there a way to create a videoslots casino account from Japan?

I am afraid there is none. As long as the casino doesn't accept players from a country, I would advise against trying to circumvent the casino's block. Deliberate attempts to circumvent the casino's block means a breach of the casino's terms and conditions and subsequent confiscation of any potential winnings.

Is there any monetary balance on your casino account that was closed when the casino stopped service in Japan? Are any of your funds withheld by the casino?

I'll await your response.

your reply is late. There is a monetary balance. Does this mean that there is no other way than to create an account overseas and play?

I am afraid there is not, otherwise, you would be breaking casino rules.

Have you contacted the casino so they return your funds? Have you received a response?

Please send me the response you've received. My email is tomas@casino.guru

Dear vampire,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

your reply is late. I don't think it's possible from Japan because access itself is not possible.

Could you please send me the emails you sent to the casino support since you filed a complaint? Please forward them to my email at tomas@casino.guru

Dear vampire,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.